Refund Policy

1. General

At Ideal Interiors & Upholstery Inc., we take pride in delivering quality custom upholstery and handcrafted products. Due to the nature of our work, our refund policy is structured to reflect custom production and product handling.

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2. Custom Upholstery & Made-to-Order Items

• All custom upholstery, restoration work, and made-to-order furniture are final sale

• Deposits are non-refundable once work has commenced

• Customers are responsible for approving all materials, measurements, and specifications prior to production

No refunds or cancellations will be accepted once production has started.

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3. Kilim Products (Retail Items)

• Kilim products may be eligible for return within 7 days of delivery

• Items must be unused, undamaged, and in original condition

• Proof of purchase is required

Approved returns may be eligible for:

• Exchange, or

• Refund (less any applicable fees)

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4. Non-Refundable Items

Refunds will NOT be issued for:

• Custom or altered items

• Items showing signs of use or damage

• Clearance or final sale items

• Delivery and handling charges

 

5. Damaged or Defective Items

• Any damage must be reported within 48 hours of delivery

• Customers must provide photos and details for review

If approved, we will:

• Repair, replace, or

• Offer a reasonable resolution based on the situation

 

6. Cancellations

• Orders may be cancelled only before production begins

• Once materials are ordered or work has started, cancellation is not permitted

 

7. Refund Processing

• Approved refunds will be processed using the original payment method

• Processing time may take 5–10 business days

 

8. Consumer Rights (Ontario)

This policy is subject to applicable consumer protection laws in Ontario. Nothing in this policy limits your rights under the Consumer Protection Act, 2002.

 

9. Contact

For refund or return requests, contact:

Ideal Interiors & Upholstery Inc.